I have been asked many times why I closed Triangle Family Care, moved to Avance Care in Apex, and after only two months, am moving back to Triangle Family Care. It is a long story, but one I certainly can share.
For many decades now, insurance companies have run healthcare. In order to be reimbursed at a higher fee schedule, you had to do certain things per their rules that had nothing to do with patient outcomes. Also, as a solo physician, I had no clout to negotiate a higher fee schedule. As a result, the amount I was paid by insurance companies was not enough to cover expenses; obviously, this could not continue. Avance Care is reimbursed much better than I was and I thought it would be a good move and I ensured that all my staff had jobs, if they wanted them.
After only the first week at Avance Care, I knew it was not going to work out for me. I was able to master their electronic medical record system – believe it or not – however, I felt that all I did was data entry. I was paying more attention to the computer than I was the patient! Their organization also had several rather rigid rules/policies in place that were not medically necessary and caused a lot of frustration for my patients and myself. I also did not like working twelve-hour shifts as it did not allow me to exercise daily which has become so important to me.
Therefore, I decided to return to Triangle Family Care as a concierge/self-pay model so that I could be a doctor again and practice the way I have for the past 25 or more years. I know not everyone can afford this and I am truly sorry for that, but you have options. The concierge fees can be paid monthly or annually, whichever is more convenient. We will also give you the tools to file insurance claims yourself so that you can be reimbursed. Also, those patients who have flexible spending accounts can use that pre-tax money to pay the concierge fee.
I believe strongly that I will be able to provide more personalized and better healthcare to each and every patient and that we will work together to keep you as healthy as possible until the Good Lord calls us someday. I will be limiting the practice to 600 patients at this time.
Here’s to our new practice model and your health!
Craig A. Stevens, MD
Our concierge medical practice, conveniently located in Cary, NC, allows us to focus on you, our patient.
Our belief that preventative care and health maintenance enhance the lives of those who might otherwise suffer or live a more compromised lifestyle can be seen throughout our practice.
No labs will be performed on-site but we are happy to order them for you at nearby Labcorp or Quest Diagnostics.
The following services are available when needed: EKG, removal of simple skin lesions, shave biopsies, laceration repair, shoulder/knee/joint injections, I and D abscess, rapid strep test, urinalysis, stool for hemoccult blood, PAP/pelvic exams.
Vaccines are not included in concierge services but may be administered at an additional cost per vaccine. For those with insurance, we recommend checking with your local pharmacist who can bill your insurance provider directly.